How Can We Help?

Send us a text: 1-845-202-0596
Give us a call: 1-848-205-1973
Monday - Friday 9AM - 5PM EST
Email us below

FAQ

You can track your order via our live chat widget at the bottom right corner of our site. You can also download the SHOP app to receive real-time order status updates; delivery notifications; & live-map tracking. Get the app here: https://shop.app/

We have a 30 day return policy. The item(s) must be unworn; still have tags; and free of odors (cigarettes, pets, etc). Click to learn more about our Return Policy

Each product has a sizing chart (and tips) located above the sizes. We recommend measuring yourself to get an accurate chest measurement. Do not rely on a previous vest size when ordering because other manufacturers size their products differently. i.e., an XL from us will be a 48 vest, but an XL from another company might be 46 or 50. Contact us if you need more help.

Yes, we ship overseas to most countries. At checkout, you will see quotes from DHL and USPS Priority International. DHL seems to be the quicker of the two in terms of delivery times.

Duties and Taxes
Keep in mind that your country may collect duties and import taxes prior to, or at delivery. If concerned, you would want to contact your government to find out those amounts.

We ship via USPS Priority, USPS Ground Advantage, UPS Ground, or DHL Express.

USPS Priority has a delivery time of 1 to 3 days (excluding Sundays). UPS Ground has a delivery time of 1 to 5 business days. USPS Ground Advantage has a delivery time of 2 to 5 business days. DHL Express seems to deliver packages overseas much faster than USPS Priority International. NOTE: all delivery times depend on your address.

We try to fulfill orders very quickly and cannot guarantee that we can catch the order in time; that said, if you want to try, please email us AND text us and we’ll see what we can do (but cannot be guaranteed).

We ship the new exchange item after we receive the original item back from you and collect shipping monies due (if any) to pay the courier (USPS, UPS, etc) to ship you the new item.

Leather vests
We recommend using a cotton cloth moistened with a leather cleaning oil. Rub lightly in a circular motion to gently wash away the dirt. Avoid scrubbing, rubbing, or soaking the areas as this can damage the leather.

Denim vests
Our denim vests are pre-washed and pre-shrunk. You can wash the denim vests in your washing machine, then hang dry.

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